1. Who We Are

This Privacy Policy explains how The 5 Element Cooking World (“we”, “us”, “our”) collects, uses, and protects personal data when you visit or interact with www.5elementcooking.com or purchase our online cooking courses.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

Contact details:
Business name: 5 Element Cooking
Country: United Kingdom
Email: aneta@5elementcooking.com

2. Who Our Services Are For

Our services are intended for adults.
We do not knowingly collect personal data from children under the age of 16 without parental involvement. Where our courses are designed for use with children, personal data must be entered and managed by a parent or legal guardian.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: name

• Contact Data: email address

• Billing Data: billing address and payment-related details (processed via third-party payment providers)

• Account Data: login details for course access

• Communication Data: messages sent via email, contact forms, or customer support

• Technical Data: IP address, browser type, device information, usage data, and analytics

• Marketing Preferences: email subscription and communication preferences

We do not collect special category (sensitive) personal data.

4. How We Collect Your Data

We collect personal data when you:

• visit our website

• purchase or access a course

• create an account

• sign up to emails or newsletters

• contact us for support

• interact with our website through cookies or analytics tools

5. How We Use Your Data

We use personal data to:

• provide and manage access to our online courses

• process payments and transactions

• communicate with you about your account or purchases

• provide customer support

• improve our website, courses, and user experience

• send marketing communications (where permitted)

• comply with legal and regulatory obligations

6. Legal Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

• Contract: where processing is necessary to deliver purchased courses or services

• Consent: where you have opted in (e.g. marketing emails)

• Legitimate Interests: to operate, improve, and secure our business and website

• Legal Obligation: where required by law

You may withdraw consent at any time by contacting us or using unsubscribe links in emails.

7. Cookies and Analytics

Our website uses cookies and similar technologies to ensure functionality, analyse usage, and improve user experience.

Cookies may be used to:

• remember user preferences

• analyse website traffic

• support course access and security

You can manage or disable cookies through your browser settings. Some features may not function correctly if cookies are disabled.

[If applicable: We use Google Analytics or similar tools to analyse website usage.]

8. Sharing Your Personal Data

We may share personal data with trusted third-party service providers where necessary, including:

• website and course hosting providers

• payment processors

• email and marketing platforms

• analytics providers

These providers are required to process data securely and only for specified purposes.

We do not sell personal data.

9. International Data Transfers

Some service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved contractual protections.

10. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

While we take security seriously, no system can guarantee absolute security.

11. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations.

12. Your Rights Under UK GDPR

You have the right to:

• access your personal data

• request correction of inaccurate data

• request erasure of your data

• restrict processing

• object to processing

• request data portability

• withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details above.

13. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
https://www.ico.org.uk

We would appreciate the opportunity to address your concerns first.

14. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The most current version will always be available on our website.

16. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

5 Element Cooking
Email: aneta@5elementcooking.com
Country: United Kingdom